Real time shipment tracking features for every carrier and mode
ShipmentVisibility puts every parcel, LTL, FTL, ocean container and air cargo shipment in one live list, predicts when each one arrives, and tells your team and your customers about delays before anyone has to ask. Here is every feature and the plan it starts in.
One unified shipment list across carriers
Every shipment you track lands in one list with the same columns, whatever the carrier or mode, so your team stops switching between carrier websites, portals and spreadsheets.
- Filter by mode, carrier, status, lane, customer or exception
- Saved views for late shipments, arriving today and containers near last free day
- Bulk actions to tag, share or archive shipments
- Search by tracking, PRO, container, air waybill, BOL or your own reference
Starts in Starter.
| Shipment | Mode | Carrier | Lane | Last event | ETA | Status |
|---|---|---|---|---|---|---|
| MSKU1234565 | Ocean | Maersk | Shanghai to Long Beach | Discharge | Nov 6 | Delayed |
| 0412345678 | LTL | ODFL | Chicago to Atlanta | At terminal | Oct 20 | Exception |
| 020-12345675 | Air | Lufthansa | Frankfurt to JFK | Arrival | Oct 19 | At terminal |
| 1Z999AA10123456784 | Parcel | UPS | Reno to Denver | Out for delivery | Oct 19 | Out for delivery |
| LD-88213 | FTL | Truckload carrier | Dallas to Memphis | In transit | Oct 21 | In transit |
| CMAU4567893 | Ocean | CMA CGM | Rotterdam to Savannah | Gate out | Oct 22 | Available for pickup |
| 9400111899223100000011 | Parcel | USPS | Austin to Tulsa | Delivered | Oct 18 | Delivered |
Carrier auto detection from the number format
Paste a number and ShipmentVisibility recognizes the mode and carrier from its format and check digit, so nobody has to choose from a dropdown for every line.
- ISO 6346 container numbers validated by check digit, with the owner code mapped to the line, such as MSCU, MAEU, CMAU, HLCU and OOLU
- Air waybills read by their 3 digit airline prefix and mod 7 check digit
- UPS 1Z numbers checked by check digit, FedEx 12 and 15 digit numbers, USPS 20 to 22 digit numbers with mod 10
- LTL PRO numbers matched to carrier formats, with "LTL PRO, choose carrier" when a format is shared
Starts in Starter. Read more on PRO number tracking and container tracking.
Live events and normalized milestones
Each carrier describes events in its own words. ShipmentVisibility translates them into one set of milestones, so a pickup, a terminal arrival or a gate out reads the same across UPS, Estes, Maersk or an airline.
- Picked up, departed terminal, arrived at terminal, out for delivery, delivered with POD
- Appointment set, appointment missed, delivery attempted, OS&D reported
- Booked, received, departed, arrived and delivered for air cargo
- Raw carrier text kept next to every milestone for the details
Starts in Starter.
Map and milestone timeline for every shipment
Open any shipment to see where it is on the map and how it got there on a timeline, from pickup or port of loading to final delivery.
- Route drawn from terminals, ports and airports reported by the carrier
- Timeline with scheduled and actual times side by side
- Dwell time shown at every stop
Starts in Starter.
Predicted ETA with a confidence range
The carrier's estimate is only one input. ShipmentVisibility weighs it against the latest events, dwell at terminals and ports, and how the same lane has run recently, then shows an arrival window you can plan receiving and appointments around.
- Earliest and latest likely arrival, not a single date
- The range narrows as the shipment moves and new events arrive
- A later ETA triggers an alert before the original date passes
Starts in Growth.
Exceptions and alerts by email, Slack and webhooks
Rules decide which events matter to whom, so the warehouse hears about a late container and the account manager hears about a customer's delayed order.
- Delay, later ETA, long dwell, missed appointment, failed delivery attempt and OS&D alerts
- Email alerts on every plan
- Slack channel alerts and webhooks to your own systems
- Routing by customer, lane, carrier or mode
Email alerts start in Starter, Slack and webhook alerts start in Growth.
Branded tracking page for your customers
Give every customer a tracking link in your logo and colors instead of a carrier page they do not recognize, with the ETA and milestones in plain language.
- Shareable link for every shipment
- Your logo, colors and support contact on the page
- Your own custom domain on Enterprise
Starts in Growth. Read more about the branded tracking page.
Customer notification emails
Your customers receive shipped, delayed, out for delivery and delivered emails sent in your brand, so they hear about a delay from you first.
- Messages triggered by real tracking milestones
- Branded layout matching your tracking page
- Turn each message on or off per account or client
Starts in Growth.
Carrier on-time scorecards by lane
See which carriers deliver on time on which lanes, based on the shipments you actually tracked, and bring facts to your next rate negotiation.
- On-time delivery and pickup by carrier, lane and mode
- Average transit time and dwell per lane
- Exception counts per carrier
- Export for quarterly business reviews
Starts in Pro.
Ocean milestones and last free day reminders
Ocean containers get their own milestone set from vessel departure to empty return, plus reminders that help you pick up and return equipment before demurrage and detention charges begin.
- Vessel departure, transshipment, port arrival, discharge, gate out and empty return
- Last free day reminders for pickup and empty return
- Vessel name and voyage on every container
Ocean container tracking starts in Starter, ocean milestones and last free day reminders start in Pro. Read more on container tracking.
CSV upload, export and REST API
Bring shipments in the way you already work and take the data out whenever you need it.
- CSV upload of tracking, PRO, container, air waybill and BOL numbers with your references
- CSV export of shipments, events and ETAs
- REST API to add shipments and read status, plus webhooks for every tracking event
CSV starts in Starter, the REST API and event webhooks start in Pro. Read more on the shipment tracking API page.
Client sub-accounts for 3PLs and forwarders
Run every client from one account while each client sees only its own shipments, alerts and branded tracking page.
- One sub-account per client with its own users
- Separate branding and notifications per client
- Your team switches between clients without logging out
Starts in Pro.
Team roles and permissions
Decide who can add shipments, change alert rules, manage billing or only view, so a large team works in one account without stepping on each other.
- Shared account with team seats on every plan
- Custom roles and permissions on Enterprise
- Audit log of changes on Enterprise
Team seats start in Starter, roles and permissions start in Enterprise.
Single sign-on with SAML
Let your identity provider control access, so people join and leave ShipmentVisibility with the rest of your company systems.
- SAML single sign-on
- Access removed the moment a user is disabled in your directory
Starts in Enterprise. Read more on security and data handling.
See every feature on your own shipments
Paste a tracking, PRO, container or air waybill number to see how ShipmentVisibility reads it, then compare plans on the pricing page or learn how shipment tracking software works.