Every client in one list
Paste container numbers and air waybills, or upload a CSV from your brokerage system. Add the inland PRO or parcel number to follow the cargo after release. Carriers are detected where the format allows.
Customs Broker Shipment Tracking Software for Ocean and Air Entries
Know which client containers and air waybills are actually arriving, and which ETAs just moved, before your team files or calls. One exception-first list replaces a dozen line and airline portals, and importers can check status themselves.
Public pricing, no contract, self-serve checkout.
Detected mode
Carrier
Choose carrier
Number check
Valid
Check digit does not match
Ship to ZIP
Timeline
Map
Predicted ETA
Alert settings
Create your account to see live events and ETA
Live events, the predicted ETA with its confidence range and the route map open in your account. Delay and exception alerts go to your email.
Your account is set up
Choose a plan to open your shipment workspace: your list across carriers, alerts, the predicted ETA and the rest of your tools.
Choose a planWe could not match this number to a known format. Check the digits, or choose the mode and carrier by hand.
Customs broker tracking software watches the vessels, flights and trucks that carry your clients' cargo and tells you when arrival dates move or something stalls. ShipmentVisibility tracks ocean containers, air cargo, LTL, FTL and parcel in one list, with predicted ETA, alerts and branded status pages for importers. It tracks freight and does not file entries. Plans start at $49 a month with no contract.
- Modes covered
- Ocean, air, LTL, FTL and parcel
- Container allowance
- 10 to 400 a month
- Commitment
- No contract
- Bulk entry
- CSV upload and API
Why a broker's desk lives on arrival dates
A broker's work is timed by the cargo. Entries, document requests, exam follow-ups and delivery orders all hang on when a vessel berths or a flight lands, and that date moves.
Most desks keep a spreadsheet of client containers and refresh it by opening line and terminal sites. When a vessel slips two days, the sheet is wrong until someone notices, and the importer calls to ask where the box is. When a container is already discharged and nobody saw it, free time is burning on a file nobody is watching.
Put the changes on top, not in a sheet
Reported ETA changes, discharge events and delivery exceptions move to the top of the list, so the first hour of the day goes to the files that changed. Ask the carrier or terminal directly about holds, exams and fees, because tracking reflects what carriers report. For a single lookup use container tracking or air cargo tracking.
Tracking features for a brokerage desk
Each feature is tagged with the plan that includes it.
Predicted ETA on Growth and higher
A predicted arrival on each shipment helps you plan filings and warn an importer before the carrier updates. Treat it as a planning signal and confirm cut-offs and release with the carrier and your own records.
Alerts that reach the right person
Email alerts come on every plan. Slack and webhook alerts on Growth let you send a changed ETA to the person who owns that client, instead of a shared inbox nobody owns.
Branded status pages for importers
Share a tracking page under your own brand on Growth and higher. Importers see the same events your team sees and stop emailing to ask where their container is.
Client sub-accounts and API on Pro
Keep each importer's freight separate while your team sees the whole book. Push shipments in and read status back through the REST API and webhooks.
Container allowance that fits a small brokerage
Ocean containers have their own monthly allowance, from 10 on Starter to 400 on Enterprise, so a desk with a few dozen active boxes does not pay for a platform sized for thousands.
Exception filter
In transit
Delayed
Exception
At terminal
Out for delivery
Delivered
Available for pickup
| Shipment | Mode | Carrier | Lane | Last event | ETA | Status |
|---|---|---|---|---|---|---|
| MSKU1234565 | Ocean | Maersk | Shanghai to Long Beach | Discharge | Nov 6 | Delayed |
| 0412345678 | LTL | ODFL | Chicago to Atlanta | At terminal | Oct 20 | Exception |
| 020-12345675 | Air | Lufthansa | Frankfurt to JFK | Arrival | Oct 19 | At terminal |
| 1Z999AA10123456784 | Parcel | UPS | Reno to Denver | Out for delivery | Oct 19 | Out for delivery |
| LD-88213 | FTL | Truckload carrier | Dallas to Memphis | In transit | Oct 21 | In transit |
| CMAU4567893 | Ocean | CMA CGM | Rotterdam to Savannah | Gate out | Oct 22 | Available for pickup |
| 9400111899223100000011 | Parcel | USPS | Austin to Tulsa | Delivered | Oct 18 | Delivered |
ETA cardMSKU1234565
Nov 6
Nov 5 to Nov 8
+3 days since Discharge
Map
How a brokerage runs on one tracking list
- Load the open files. Export container and air waybill numbers from your brokerage system or sheet and upload them as a CSV.
- Check the carriers. Review what was detected after import and pick the carrier yourself where prefixes are shared.
- Start the day with changes. Read the top of the list, update filings and delivery orders where an arrival moved, and call the carrier only where something needs fixing.
- Keep importers informed. Share a branded page on Growth and higher, or answer from the same events in seconds.
The demo above checks number formats before you create an account. Brokerages that also forward freight can read about freight forwarder tracking software, and importers who track their own boxes may prefer container tracking software.
Who uses tracking software at a customs brokerage
The mix differs between a port-based ocean desk and an airport desk. The shared need is one queue of changes across clients.
Ocean entry desks
Follow client containers from the vessel to the terminal. Spot a changed arrival date before the entry timeline slips, and see discharge when it is reported.
Air import desks
Follow the master air waybill from departure to arrival and see a missed flight early, so the consignee hears it from you first.
Brokers who arrange delivery
Add the drayage reference, PRO or parcel number and keep the post-release leg in the same list as the entry.
Small brokerages with 20 to 150 files a month
A $49 plan and a CSV upload give a small desk the same one-list view that larger brokers buy as a platform.
Plans for brokerages by monthly shipment and container volume
Ocean containers have their own monthly allowance on each plan, and parcel, LTL, FTL and air share one shipment allowance.
| Plan | Monthly billing | Yearly billing | Shipments per month | Seats and history | Included tools |
|---|---|---|---|---|---|
| Starter | $49 a month | $24 a month billed yearly | 100 parcel, LTL, FTL and air shipments plus 10 containers | 2 seats, 90 days of history | CSV upload, milestone timeline and email alerts |
| Growth | $149 a month | $74 a month billed yearly | 750 shipments plus 40 containers | 5 seats, 1 year of history | Starter tools, predicted ETA, Slack and webhook alerts, branded tracking page |
| Pro | $499 a month | $249 a month billed yearly | 4,000 shipments plus 120 containers | 15 seats, 2 years of history | Growth tools, API, carrier scorecards, client sub-accounts, TMS and ERP feeds |
| Enterprise | $1,499 a month | $749 a month billed yearly | 15,000 shipments plus 400 containers | Unlimited seats | Pro tools, SSO and SLA |
Every plan has self-serve checkout with no contract. Compare the complete feature list on shipment tracking software pricing.
Tracking options for a customs brokerage compared
Filing software and tracking software do different jobs. Pick tracking that covers every line and airline your clients use, including cargo you did not book.
| Option | Best fit | Buying model | Practical limit |
|---|---|---|---|
| Line, terminal and airline websites | Checking one file | No charge per lookup | One site at a time, no alerts, no client view |
| Brokerage or entry system | Filing, duties and billing | Vendor specific | Tracking, where it exists, depends on the data you enter |
| Ocean-only trackers such as Terminal49 | Container and terminal workflows | Free tier, paid plans on request | No air, LTL or parcel in the same list |
| Enterprise platforms such as project44 and FourKites | Large networks with complex integrations | Quote-based annual contracts | Procurement and onboarding take planning |
| ShipmentVisibility | Small and mid-sized brokerages tracking ocean, air and delivery legs | Public prices, monthly or yearly, no contract | Tracks freight, does not file entries or manage ISF |
If you are weighing an ocean-only tool, read our comparisons of Terminal49 alternatives and Shipsgo alternatives.
Customs broker tracking software questions
What is the best shipment tracking software for a customs broker?
The best tracking software for a customs broker follows every client container and air waybill to arrival, flags ETA changes before an entry is filed and lets clients see status without calling. ShipmentVisibility does this on public plans from $49 a month with no contract. It tracks freight and does not file entries.
Does it file customs entries or replace my brokerage system?
No. ShipmentVisibility tracks freight. It does not file entries, calculate duties or manage ISF, and it does not replace your brokerage system. You keep that system for filings and billing, and use tracking to see when cargo is actually arriving so your team files and follows up at the right time.
Can I track my clients' containers and air waybills in one list?
Yes. Paste or upload container numbers, air waybills and the inland PRO or parcel numbers for each client. The carrier is detected where the number format allows, and every shipment lands in one list sorted by exceptions, so one coordinator can watch many importers at once.
Can my importers see their own shipment status?
Yes. Growth and higher plans include a branded tracking page you can share, and Pro adds client sub-accounts that keep each importer's freight separate. Importers check progress themselves, so fewer status emails reach your desk.
How much does customs broker tracking software cost?
ShipmentVisibility starts at $49 a month, or $24 a month billed yearly. Growth is $149 a month, Pro $499 and Enterprise $1,499. Ocean containers have their own monthly allowance, from 10 on Starter to 400 on Enterprise. Every plan has self-serve checkout and no contract.
Start every day from the arrivals that changed
Choose a plan, load your open containers and air waybills and let the list show what moved. Growth adds predicted ETA and branded status pages for importers.