Follow every client file from booking to door: ocean containers, air waybills and the LTL or parcel leg, in one exception-first list. Your desk stops opening carrier sites, and your customers stop emailing to ask where the freight is.
Public pricing, no contract, self-serve checkout.
Live events, the predicted ETA with its confidence range and the route map open in your account. Delay and exception alerts go to your email.
Choose a plan to open your shipment workspace: your list across carriers, alerts, the predicted ETA and the rest of your tools.
Choose a planWe could not match this number to a known format. Check the digits, or choose the mode and carrier by hand.
Freight forwarder tracking software collects container, air waybill and inland delivery events from every carrier a forwarder uses into one workspace, so the desk manages exceptions instead of repeating lookups. ShipmentVisibility tracks ocean containers, air cargo, LTL, FTL and parcel in one list, with predicted ETA, alerts and branded tracking pages. Plans start at $49 a month with no contract.
A shipper follows its own freight. A forwarder follows everyone's freight, across ocean lines, airlines and truckers, and each customer expects an answer the same day.
A coordinator may check a line's site for a container, an airline site for a waybill and a trucker for the delivery, then rebuild the answer in an email. Each lookup takes minutes. The exceptions that matter, a rolled booking, a terminal hold or a missed delivery slot, hide among files that are fine.
Free time that ran out, a consignee nobody warned or a missed connection found a day late all land on your desk, not the carrier's. Putting reported exceptions at the top of one list gives every shift a starting point.
Tracking reflects what carriers report, so confirm detention terms, customs status and claims with the carrier directly. For a single lookup use container tracking or air cargo tracking.
Each feature is tagged with the plan that includes it.
Paste container numbers, air waybills, PRO numbers and parcel references, or upload a CSV from your forwarding system. The carrier is detected where the format allows, so a client file with three legs sits in one queue instead of three portals.
Reported ETA slips, missed connections, terminal holds and delivery exceptions move to the top. Your desk clears the list from the top down and calls the carrier only where something needs fixing. Email alerts come on every plan.
A predicted arrival on each shipment helps you warn a consignee before the carrier updates. Treat it as a planning signal and confirm cut-offs, customs and appointments with the carrier.
Share a tracking page under your own brand so shippers and consignees check progress themselves. Fewer status emails reach your desk, and the client sees the same events your team sees.
Send alerts to the person who owns the file. Agree who calls the carrier, so a shared channel does not leave every exception for everybody.
Push shipments in from your forwarding system and read status back through the REST API and webhooks. Sub-accounts keep each customer's freight separate while your team sees the whole book.
| Shipment | Mode | Carrier | Lane | Last event | ETA | Status |
|---|---|---|---|---|---|---|
| MSKU1234565 | Ocean | Maersk | Shanghai to Long Beach | Discharge | Nov 6 | Delayed |
| 0412345678 | LTL | ODFL | Chicago to Atlanta | At terminal | Oct 20 | Exception |
| 020-12345675 | Air | Lufthansa | Frankfurt to JFK | Arrival | Oct 19 | At terminal |
| 1Z999AA10123456784 | Parcel | UPS | Reno to Denver | Out for delivery | Oct 19 | Out for delivery |
| LD-88213 | FTL | Truckload carrier | Dallas to Memphis | In transit | Oct 21 | In transit |
| CMAU4567893 | Ocean | CMA CGM | Rotterdam to Savannah | Gate out | Oct 22 | Available for pickup |
| 9400111899223100000011 | Parcel | USPS | Austin to Tulsa | Delivered | Oct 18 | Delivered |
Start with the export you already have. A CSV of open containers and air waybills is enough to load a customer's files, and the demo above checks number formats before you create an account. Importers who track their own boxes may prefer container tracking software, and desks that also run trucking can read about freight tracking software for 3PLs and brokers.
The workflow differs between an NVOCC, an air forwarder and a customs broker. The shared need is one queue of exceptions across customers.
Hundreds of house bills sit on a few master containers. Track the containers, watch last free day and tell each shipper when their cargo is available, without opening a terminal site per box.
Follow the master air waybill from handover to arrival and flag a missed flight early, so you rebook or warn the consignee before they call.
Pick up where the ocean or air status ends. The container to the port, then the LTL or parcel delivery to the consignee, in the same list.
A small desk tracking 20 to 150 shipments a month gets one queue and a $49 plan instead of a platform quote and an annual contract.
Ocean containers have their own monthly allowance on each plan, and parcel, LTL, FTL and air share one shipment allowance. Most forwarders start on Growth or Pro for the container volume and branded pages.
| Plan | Monthly billing | Yearly billing | Shipments per month | Seats and history | Included tools |
|---|---|---|---|---|---|
| Starter | $49 a month | $24 a month billed yearly | 100 parcel, LTL, FTL and air shipments | 2 seats, 90 days of history | CSV upload, milestone timeline and email alerts |
| Growth | $149 a month | $74 a month billed yearly | 750 shipments | 5 seats, 1 year of history | Starter tools, predicted ETA, Slack and webhook alerts, branded tracking page |
| Pro | $499 a month | $249 a month billed yearly | 4,000 shipments | 15 seats, 2 years of history | Growth tools, API, carrier scorecards, client sub-accounts, TMS and ERP feeds |
| Enterprise | $1,499 a month | $749 a month billed yearly | 15,000 shipments | Unlimited seats | Pro tools, SSO and SLA |
Every plan has self-serve checkout with no contract. Allowances count shipments added during the billing period, and deleting a shipment does not return quota. Compare the complete feature list and billing terms on shipment tracking software pricing.
Tracking, booking and documentation are different jobs. Pick the option that covers the freight you actually follow, including legs booked outside your forwarding system.
| Option | Best fit | Buying model | Practical limit |
|---|---|---|---|
| Carrier and line websites | Checking one shipment | No charge per lookup | One carrier at a time, no shared alerts, no customer view |
| Forwarding system with tracking | Files booked and documented in that system | Quote-based | Tracking tied to what was booked there, outside legs are missed |
| Ocean-only trackers such as Terminal49 | Container and terminal workflows | Free tier, paid plans on request | No air, LTL or parcel in the same list |
| Enterprise platforms such as project44 and FourKites | Large networks with complex integrations | Quote-based annual contracts | Procurement and onboarding take planning |
| ShipmentVisibility | Small and mid-sized forwarders tracking ocean, air and inland legs | Public prices, monthly or yearly, no contract | Tracks freight, does not quote, book, document or invoice |
Keep your forwarding system for files and billing. If you are replacing a prepaid or quote-based tracker, read our comparisons of Shipsgo alternatives, Terminal49 alternatives and project44 alternatives.
The best tracking software for a freight forwarder follows ocean containers, air waybills and the inland leg in one list, flags exceptions early and lets clients check status without calling. ShipmentVisibility does this on public plans from $49 a month, with no contract. Quote-based platforms suit very large networks.
Yes. ShipmentVisibility tracks ocean containers, air waybills, LTL, FTL and parcel in one account. A forwarder can follow the container to the port, the air waybill to the airport and the delivery leg to the consignee from the same list, with the carrier detected where the number format allows.
Yes. Growth and higher plans include a branded tracking page that a consignee or shipper can open to see progress. Your team still owns appointments and delivery instructions. Clients see the status view, so they send fewer where-is-my-freight emails to your desk.
No. ShipmentVisibility tracks freight. It does not quote, book, rate, document or invoice. You keep your forwarding system for files and billing, and use tracking to follow shipments across carriers. Pro and Enterprise add REST API, webhooks and feeds to pass status back.
ShipmentVisibility starts at $49 a month, or $24 a month billed yearly. Growth is $149 a month, Pro $499 and Enterprise $1,499. Ocean containers have their own monthly allowance on each plan, from 10 on Starter to 400 on Enterprise. Every plan has self-serve checkout.
Export your open container and air waybill numbers from your forwarding system or a spreadsheet and upload them as a CSV, or paste them into the list. Review the detected carriers after import. Pro and Enterprise can also add shipments through the API.
Choose a plan, load your open containers and air waybills and start the next shift from the exceptions. Growth adds predicted ETA and branded tracking pages.
Track every shipment in one place. Start with your work email and a password.
Already have an account? Log in
By creating an account you accept the Terms and the Privacy Policy.