Shopify order tracking app with your brand on every update
Connect your Shopify store to ShipmentVisibility and every fulfilled order is tracked automatically. Tracking numbers are picked up from each fulfillment, the carrier is detected from the number, and your shoppers get a link to a tracking page with your logo and colors. When a parcel runs late, they hear it from you first. The Shopify integration is included on Growth and higher.
What syncs from your store
The connection reads the data you already have in Shopify, so there is nothing new for your warehouse or 3PL to enter.
- Orders with order number, customer name, email and shipping address ZIP
- Fulfillments, including partial fulfillments and orders split across several parcels
- Tracking numbers added by your team, your 3PL or a shipping label app
- Updates when a tracking number is corrected on a fulfillment
Each fulfillment becomes a shipment in your list, tagged with the Shopify order number, so support can search by order and see every parcel that belongs to it.
Tracking numbers picked up automatically
There is no copy and paste and no CSV. As soon as a fulfillment has a tracking number, ShipmentVisibility checks the number format, detects the carrier (UPS, FedEx, USPS and others whose formats are recognized) and starts tracking. Numbers that fail the check digit test are flagged, which catches a mistyped number before the shopper finds out it leads nowhere. Pallet and freight orders shipped by LTL can be tracked by PRO number in the same account.
Branded tracking links in your shipping emails
Shopify sends a shipping confirmation with a carrier link by default, which takes your shopper to a page with someone else's brand. With ShipmentVisibility, the shipping email links to your branded tracking page instead. The shopper sees your logo, the order number, clear milestones, the expected delivery window and your support address. Enterprise can run the page on your own domain.
- One tracking link per fulfillment, added to Shopify shipping emails
- Milestones in plain language, the same for every carrier
- Expected delivery window that updates as the parcel moves
Delay notifications to shoppers
Most where is my order emails start when a parcel stops moving or misses its date. ShipmentVisibility watches every fulfillment and sends the shopper an email when the predicted delivery window moves later or an exception appears, such as an address issue or a failed delivery attempt. Shoppers also get emails when the parcel is out for delivery and when it is delivered. Your team gets its own alert by email, Slack or webhook at the same moment, so support can reach out before the complaint arrives.
Setup in five steps
- 01Create your account and choose Growth, Pro or Enterprise.
- 02Open Integrations in the dashboard and select Shopify.
- 03Enter your store address and approve the connection in your Shopify admin.
- 04Upload your logo, choose brand colors and pick which emails shoppers receive.
- 05Turn on the tracking link in shipping emails. Fulfillments from that moment are tracked automatically.
You can also import open orders that already have tracking numbers so the list starts complete.
Plans that include the Shopify integration
| Plan | Yearly, per month | Monthly | Shipments per month | Team seats |
|---|---|---|---|---|
| Growth | $74 | $149 | 750 | 5 |
| Pro | $249 | $499 | 4,000 | 15 |
| Enterprise | $749 | $1,499 | 15,000 | Unlimited |
Each fulfillment with a tracking number counts as one shipment in the billing period. Deleting a shipment does not return quota, and upgrading charges the difference right away. Starter at $49 per month tracks parcels you add by hand or by CSV, without the Shopify connection. See shipment tracking software pricing.
More than a Shopify order status page
Because the same account tracks freight, a brand that ships parcels to shoppers and pallets to retailers sees everything in one list. Read about parcel tracking software for exception handling, shipment tracking integrations for ERP connections on Pro, and the shipment tracking API if you run a custom storefront.
Shopify order tracking app questions
Which plan includes the Shopify integration?
Growth, Pro and Enterprise. Growth is $149 per month, or $74 per month billed yearly.
Do I need to change how my 3PL fulfills orders?
No. As long as the tracking number is added to the Shopify fulfillment, ShipmentVisibility picks it up automatically.
Will shoppers still see the carrier's site?
No, the shipping email links to your branded tracking page. You can choose whether the carrier name and tracking number are shown on it.
How are split shipments handled?
Each fulfillment is its own shipment, linked to the same order number, and the tracking page shows every parcel in the order.
Can I turn off certain shopper emails?
Yes. You choose which of the shipped, delayed, out for delivery and delivered emails go out.
Does it work with Shopify Plus?
Yes. The connection uses the same orders and fulfillments data on every Shopify plan.
Connect your store and stop chasing parcels
Paste a tracking number from a recent order to see how ShipmentVisibility reads it, then choose Growth and connect Shopify.