Order Tracking Software for Small Business Shipping Parcels and Freight
Know which orders are late before the customer emails you. One list tracks parcels, LTL pallets and freight across every carrier you use, emails shoppers when a delivery slips and shows your brand instead of a carrier page.
Public pricing from $49 a month, no contract, self-serve checkout.
Live events, the predicted ETA with its confidence range and the route map open in your account. Delay and exception alerts go to your email.
Choose a plan to open your shipment workspace: your list across carriers, alerts, the predicted ETA and the rest of your tools.
Choose a planWe could not match this number to a known format. Check the digits, or choose the mode and carrier by hand.
Order tracking software for a small business follows every shipment you send, whatever the carrier, and flags the late ones before customers ask. ShipmentVisibility tracks parcel, LTL, full truckload, ocean and air in one list, sends delay emails to shoppers and shows a tracking page with your logo. Plans start at $49 a month, or $24 a month billed yearly, with no contract.
- Starting price
- $49 a month, no contract
- Carriers
- Parcel, LTL, FTL, ocean and air
- Adding orders
- Paste, CSV or Shopify
- Branded page
- Growth and higher
Where order tracking breaks for a growing shop
At 20 orders a week you can paste tracking numbers into a carrier site. At 200, the day goes to checking, and the customers you did not check on are the ones who write in.
Most small businesses ship with more than one carrier. Parcels go with UPS, FedEx or USPS, heavier orders go LTL, and wholesale pallets leave on a truck with a PRO number. Each has its own site and its own status words. A shopper sees "label created" for three days and opens a ticket. A pallet sits at a terminal and nobody notices until the retailer calls.
One list sorted by what needs you
Delayed, stuck and failed deliveries rise to the top, and everything on schedule stays out of your way. For the details of each mode see parcel tracking software and LTL tracking software.
What a small business gets from one tracking list
Each feature is tagged with the plan that includes it, so you can see what the entry price covers.
Every carrier in one place
Parcel, LTL, truckload, ocean containers and air waybills share one list. The carrier is detected from the number where the format allows. All plans.
Paste or CSV upload
Drop in a column of tracking numbers with an order reference and your open orders appear in seconds. All plans.
Milestone timeline and email alerts
See each order's events in order and get an email when something stalls or fails. Starter and higher.
Predicted ETA
A delivery estimate that moves when the carrier's does, so you quote shoppers the date that will hold. Growth and higher.
Branded tracking page and shopper emails
Customers follow their order on a page with your logo and colors and get a delay email without you writing it. Growth and higher.
Shopify connection
Fulfillments arrive on their own, tagged with the Shopify order number. See the Shopify order tracking app. Growth and higher.
How to set up order tracking in an afternoon
1. Choose a plan
Starter if you add orders by hand or CSV, Growth if you want Shopify and the branded page. Checkout is self-serve.
2. Load open orders
Paste tracking numbers or upload a CSV, or connect your store so new fulfillments flow in.
3. Set your alerts
Pick who gets an email when an order is late or stuck, and which delay messages shoppers receive.
4. Work the exceptions
Start each day with the late orders, contact the carrier on those and leave the rest alone.
Who buys order tracking software at this size
Online stores
A store shipping a few hundred parcels a month wants fewer "where is my order" emails and a tracking link that carries its own brand.
Wholesale and B2B sellers
A seller that ships pallets by LTL to retailers needs to see every PRO number and the appointment risk, next to its parcel orders.
Small importers and makers
A maker bringing in stock by container and sending orders out by parcel tracks both legs in one account instead of two tools.
Plans for small businesses by monthly order volume
Parcel, LTL, FTL and air shipments share one monthly allowance, and ocean containers have their own.
| Plan | Monthly billing | Yearly billing | Shipments per month | Seats | Included tools |
|---|---|---|---|---|---|
| Starter | $49 a month | $24 a month billed yearly | 100 parcel, LTL, FTL and air shipments plus 10 containers | 2 seats | CSV upload, milestone timeline and email alerts |
| Growth | $149 a month | $74 a month billed yearly | 750 shipments plus 40 containers | 5 seats | Starter tools, predicted ETA, Shopify, branded tracking page and shopper emails |
| Pro | $499 a month | $249 a month billed yearly | 4,000 shipments plus 120 containers | 15 seats | Growth tools, API, carrier scorecards, TMS and ERP feeds |
| Enterprise | $1,499 a month | $749 a month billed yearly | 15,000 shipments plus 400 containers | Unlimited seats | Pro tools, SSO and SLA |
Every plan has self-serve checkout with no contract. See the full feature list on shipment tracking software pricing.
Order tracking options for a small business compared
The right tool depends on what you ship. A parcel-only shop and a shop that also moves pallets need different things.
| Option | Tracks | Best for | Where it falls short |
|---|---|---|---|
| Carrier sites and a spreadsheet | One carrier at a time | Under about 20 orders a week | Staff time grows with every order and late ones are found by customers first |
| Parcel-first tracking apps | Parcel carriers, branded pages | Stores that ship parcels only | LTL pallets and containers are usually out of scope, see AfterShip alternatives |
| Enterprise visibility platforms | Freight across modes | Large shippers with a budget and a long rollout | Quote-based annual contracts, see project44 alternatives |
| ShipmentVisibility | Parcel, LTL, FTL, ocean and air | Small and mid-sized shippers that mix parcels and freight | It tracks and notifies. It does not print labels or buy postage |
Order tracking software questions
What is the best order tracking software for a small business?
The best order tracking software for a small business tracks every carrier you ship with in one list, tells you which orders are late before customers ask and shows shoppers your brand instead of a carrier page. ShipmentVisibility does this from $49 a month with no contract, and covers parcel, LTL and pallet freight.
Which plan includes the Shopify connection and the branded tracking page?
Growth, Pro and Enterprise include the Shopify connection, the branded tracking page and shopper notification emails. Growth is $149 a month, or $74 a month billed yearly. Starter at $49 a month tracks parcels and freight you add by hand or by CSV, without the branded page.
Can I track parcels and freight pallets in one account?
Yes. Parcel carriers, LTL carriers by PRO number, full truckload, ocean containers and air waybills all land in the same list. A shop that sends parcels to shoppers and pallets to retailers sees every open order in one place, sorted by exceptions.
How do I add my orders without a developer?
Paste tracking numbers, upload a CSV with a tracking number and an order reference per row, or connect Shopify on Growth and higher so fulfillments arrive on their own. The carrier is detected from the number format where it allows, so you do not choose it for each row.
How much does order tracking software for a small business cost?
ShipmentVisibility starts at $49 a month, or $24 a month billed yearly, for 100 parcel, LTL, FTL and air shipments plus 10 containers. Growth is $149 a month, Pro $499 and Enterprise $1,499. Every plan has self-serve checkout and no contract.
Stop checking carrier sites one order at a time
Choose a plan, load your open orders and let the list show which ones need you. Growth adds Shopify, predicted ETA and a branded tracking page.