Moved or missed delivery dates
When a carrier pushes the estimate past your promise, the shipment jumps to the top. Growth and higher add a predicted ETA as an early signal.
Delivery Exception Management Software for Shippers and 3PLs
See the 3 percent of shipments that are late, stalled or stuck, and fix them before the customer writes in. One exception-first list covers parcel, LTL, ocean and air, so your team works the problems and ignores the rest.
Public pricing, no contract, self-serve checkout.
Detected mode
Carrier
Choose carrier
Number check
Valid
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Ship to ZIP
Timeline
Map
Predicted ETA
Alert settings
Create your account to see live events and ETA
Live events, the predicted ETA with its confidence range and the route map open in your account. Delay and exception alerts go to your email.
Your account is set up
Choose a plan to open your shipment workspace: your list across carriers, alerts, the predicted ETA and the rest of your tools.
Choose a planWe could not match this number to a known format. Check the digits, or choose the mode and carrier by hand.
Delivery exception management software finds the shipments that will miss their promise and puts them at the top of one list, with the reason and the carrier event behind it. ShipmentVisibility tracks parcel, LTL, FTL, ocean containers and air cargo together, flags moved ETAs, stalled scans, holds and failed deliveries, and alerts the owner by email, Slack or webhook. It tracks and alerts, it does not rebook freight. Plans start at $49 a month with no contract.
- Modes covered
- Parcel, LTL, FTL, ocean and air
- Alerts
- Email, Slack and webhook
- Commitment
- No contract
- Customer notices
- Branded tracking page on Growth
Why exceptions cost more than the delay itself
A late package is cheap. The expensive part is the way you find out: a customer email, a call to the carrier, a second shipment sent in a hurry.
Take a worked example. A distributor ships 400 orders a week. Say 3 percent hit a problem, which is 12 a week. If each one is found by the customer, support spends about 15 minutes per case on emails and carrier calls, which is 3 hours a week, and some orders get re-sent. If the same 12 are on your screen on Monday morning with the cause attached, the same person clears them in under an hour and tells the customer first. The numbers are an illustration, so replace them with your own order count and case time.
Work the list, not the carriers
Most exception tools stop at a carrier dashboard per carrier. A shipper using UPS, two LTL lines and an ocean forwarder has four places to look. Here every mode feeds one ranked list, with the oldest unresolved problem first.
Delivery exceptions the list catches
Stalled shipments
A parcel or pallet with no scan for longer than normal is flagged before it becomes a lost-freight claim.
Holds, failed attempts, refusals
Address problems, customs holds, closed receivers and refused deliveries arrive as events with the carrier's own wording.
Ocean and air slips
Vessel delays and rolled bookings change the ETA on the container. See them before free days start. More in container tracking software.
Customer-facing status
A branded tracking page shows the honest status, so the customer stops asking where the order is.
Routing to the right owner
Slack and webhook alerts on Growth send the exception to the person who owns that customer or lane, and the API on Pro lets your own system react.
Exception filter
In transit
Delayed
Exception
At terminal
Out for delivery
Delivered
Available for pickup
| Shipment | Mode | Carrier | Lane | Last event | ETA | Status |
|---|---|---|---|---|---|---|
| MSKU1234565 | Ocean | Maersk | Shanghai to Long Beach | Discharge | Nov 6 | Delayed |
| 0412345678 | LTL | ODFL | Chicago to Atlanta | At terminal | Oct 20 | Exception |
| 020-12345675 | Air | Lufthansa | Frankfurt to JFK | Arrival | Oct 19 | At terminal |
| 1Z999AA10123456784 | Parcel | UPS | Reno to Denver | Out for delivery | Oct 19 | Out for delivery |
| LD-88213 | FTL | Truckload carrier | Dallas to Memphis | In transit | Oct 21 | In transit |
| CMAU4567893 | Ocean | CMA CGM | Rotterdam to Savannah | Gate out | Oct 22 | Available for pickup |
| 9400111899223100000011 | Parcel | USPS | Austin to Tulsa | Delivered | Oct 18 | Delivered |
ETA cardMSKU1234565
Nov 6
Nov 5 to Nov 8
+3 days since Discharge
Map
How a team clears exceptions each morning
- Load shipments. Paste numbers or upload a CSV with the order or customer reference.
- Open the exception view. Late, stalled and held shipments sit on top with the last carrier event.
- Act first. Call the carrier, re-ship, or message the customer before they ask.
- Review carriers. Pro adds carrier scorecards so repeat offenders show in the numbers.
If most of your problems are LTL, start with LTL tracking software. For client freight see freight tracking software for 3PLs.
Who buys delivery exception management
Online stores and wholesalers
Parcels plus the occasional pallet, with customers who email on day three. See order tracking for small business.
3PLs and brokers
Hundreds of client loads, and every where-is-it call costs margin. One list per client with sub-accounts on Pro.
Manufacturers shipping to customers
Outbound LTL and parcel with delivery windows that matter. Inbound parts have their own page, see inbound shipment tracking software.
Importers
A rolled container or a customs hold is an exception too. Track the whole chain in the same list.
Plans by monthly shipment volume
| Plan | Monthly billing | Yearly billing | Shipments per month | Seats and history | Included tools |
|---|---|---|---|---|---|
| Starter | $49 a month | $24 a month billed yearly | 100 parcel, LTL, FTL and air shipments plus 10 containers | 2 seats, 90 days of history | CSV upload, milestone timeline and email alerts |
| Growth | $149 a month | $74 a month billed yearly | 750 shipments plus 40 containers | 5 seats, 1 year of history | Starter tools, predicted ETA, Slack and webhook alerts, branded tracking page |
| Pro | $499 a month | $249 a month billed yearly | 4,000 shipments plus 120 containers | 15 seats, 2 years of history | Growth tools, API, carrier scorecards, client sub-accounts, TMS and ERP feeds |
| Enterprise | $1,499 a month | $749 a month billed yearly | 15,000 shipments plus 400 containers | Unlimited seats | Pro tools, SSO and SLA |
Every plan has self-serve checkout with no contract. Compare the full feature list on pricing.
Ways to manage delivery exceptions compared
| Option | Best fit | Buying model | Practical limit |
|---|---|---|---|
| Carrier portals and email alerts | One or two carriers, low volume | Free with the carrier account | One login per carrier, no ranked list across modes |
| Parcel-first tracking apps | Ecommerce parcel with customer notices | Public plans, per shipment tiers | Usually thin on LTL, ocean and air. See AfterShip alternatives |
| Enterprise visibility platforms | Large networks with integration teams | Quote based annual contracts | Price and setup time. See project44 alternatives |
| ShipmentVisibility | Shippers and 3PLs with mixed modes and a monthly budget | $49 to $1,499 a month, no contract | Tracks and alerts, does not rebook freight or file claims |
Carrier claim rules differ. For loss and damage claim basics on interstate freight, see the Federal Motor Carrier Safety Administration, and keep delivery receipts and photos from the dock.
Delivery exception questions
What is delivery exception management software?
It is software that watches shipments and surfaces the ones that are late, stalled, rerouted, held or damaged, so a person acts on those few instead of scanning every order. ShipmentVisibility does this across parcel, LTL, FTL, ocean and air from $49 a month with no contract.
Which delivery exceptions does it catch?
It flags moved delivery estimates, missed pickups, stalled shipments with no scan, held or customs-delayed freight, failed delivery attempts and carrier-reported damage or refusal, as carriers report them. It cannot see what a carrier never reports, so confirm critical loads by phone.
Can it email my customers when a delivery is late?
Yes. On Growth and higher you get a branded tracking page and delay notices, and email alerts for your own team come on every plan. Customers see a clear status instead of calling your support line to ask where the order is.
Does it work with carriers I do not have an account with?
Yes for tracking. You need the tracking number, PRO number, container number or air waybill, and the carrier is detected where the format allows. Shipments booked by suppliers, forwarders or customers can sit in the same list.
How much does delivery exception management software cost?
ShipmentVisibility starts at $49 a month, or $24 a month billed yearly. Growth is $149, Pro $499 and Enterprise $1,499, with shipment allowances from 100 to 15,000 a month. Every plan has self-serve checkout. Enterprise platforms are usually quote based, so ask for a number in writing.
Catch late deliveries before your customer does
Choose a plan, load your open shipments and start Monday with the short list of problems instead of a full inbox. Plans start at $49 a month with no contract.