Supply chain visibility software for mid-sized shippers
Mid-sized shippers need the same answer as global brands: where is every shipment, when will it arrive and what is going wrong. They rarely have the budget or the project team for a long enterprise rollout. This page is a practical checklist for choosing supply chain visibility software, with an honest note on how ShipmentVisibility meets each point.
What to expect from logistics visibility software
Good logistics visibility software replaces carrier portals, spreadsheets and status emails with one list that updates itself. It should cover the modes you actually ship, tell you about problems before your customer does, and fit into the systems you already run. Use the eight questions below in every demo and trial you run.
The buyer checklist for the best supply chain visibility software
There is no single best supply chain visibility software for every company. The best one for you covers your modes, gives your team usable ETAs and can be live this month at a price you can see before you buy.
1. Does it cover every mode you ship
Ask for parcel, LTL, FTL, ocean container and air cargo in one account, not separate modules sold one by one. ShipmentVisibility tracks all five in a single list on every plan. Ocean containers have their own monthly allowance, from 10 on Starter to 400 on Enterprise.
2. Where does the data come from
Ask which sources feed the events and whether you need to onboard each carrier. We collect events from carriers, ocean lines and airlines and normalize them into one milestone model. You add numbers, and no carrier onboarding is needed on your side.
3. How is the ETA calculated and shown
A single date hides uncertainty. Look for a predicted ETA with a range that updates as events arrive. ShipmentVisibility shows a predicted ETA with a confidence range on Growth and higher and alerts you when it moves.
4. How do alerts work
Ask which events trigger alerts and where they go. We separate exceptions (OS&D, refused delivery, rolled container, missed air connection, address issues) from routine scans and send them by email on every plan, and by Slack and webhooks on Growth and higher.
5. What can your customers see
Customers ask the same question many times a day. A branded tracking page with your logo and colors, plus notification emails, answers it without a ticket. Both are included from Growth, and Enterprise adds your own domain.
6. Does it connect to your systems
Check for the integrations you use today. ShipmentVisibility connects to Shopify on Growth, and to NetSuite, SAP Business One, Microsoft Dynamics and generic CSV and SFTP feeds on Pro, along with a REST API and webhooks. See all shipment tracking integrations.
7. Is the pricing transparent
If you cannot see a price, you cannot compare. Every ShipmentVisibility plan has a public price and self-serve checkout, from Starter at $49 per month to Enterprise at $1,499 per month, with yearly billing at half the monthly price.
8. How long does setup take
Ask what has to happen before the first shipment is tracked. With ShipmentVisibility you paste numbers or upload a CSV and the carrier is detected from each number format. Integrations are optional and can come later.
How ShipmentVisibility answers the checklist
| Checklist item | ShipmentVisibility | Plan |
|---|---|---|
| Parcel, LTL, FTL, air tracking | Included | Starter and up |
| Ocean containers with milestones | 10 to 400 per month, full ocean milestones and last free day reminders on Pro | Starter and up |
| Predicted ETA with confidence range | Included | Growth and up |
| Email alerts | Included | Starter and up |
| Slack and webhook alerts | Included | Growth and up |
| Branded tracking page and notification emails | Included | Growth and up |
| Carrier on-time scorecards by lane | Included | Pro and up |
| REST API, ERP and TMS integrations | Included | Pro and up |
| SSO, roles, audit log, uptime SLA | Included | Enterprise |
Red flags when evaluating vendors
- A demo that only uses the vendor's own shipments and never yours
- ETA shown as one fixed date with no range and no history of changes
- Pricing that appears only after a discovery call
- Per carrier onboarding that has to finish before you see anything
- Ocean tracking that stops at port arrival and ignores discharge, gate out and empty return
A short trial on your own live numbers tells you more than any slide. On our site you can paste a tracking, PRO, container or air waybill number and see the mode, carrier and number check before you create an account.
Further reading for your evaluation
The supply chain visibility software buyer guide goes deeper into each question. For multi-modal tracking in detail see the freight visibility platform, for parcels see parcel tracking software, and for developers see the shipment tracking API. Plan details are on shipment tracking software pricing.
Supply chain visibility software questions
Is ShipmentVisibility a fit for a mid-sized shipper?
Yes. It is built for shippers, importers, ecommerce brands and 3PLs that want full visibility without an implementation project, with plans from Starter to Enterprise.
Can we test it on our own shipments?
You can paste any tracking, PRO, container or air waybill number on the site to see the mode, carrier and number check. Live events, ETA and the map open once you create your account and choose a plan.
Do you replace our TMS?
No. ShipmentVisibility tracks shipments after they are booked. On Pro it connects to ERP and TMS data through NetSuite, SAP Business One, Microsoft Dynamics, CSV and SFTP feeds, and the REST API.
How are shipments counted?
Each shipment added in the billing period counts once against your plan. Ocean containers have a separate allowance. Deleting a shipment does not return quota.
What does Enterprise add?
SSO with SAML, roles and permissions, an audit log, a 99.9 percent uptime SLA, priority email support, invoice billing, custom data retention and your own domain for the tracking page.
Check the list against your own freight
Paste a number from a shipment on the road today and see what ShipmentVisibility recognizes.